The Future of Work: Human-AI Collaboration and Skill Adaptation in The Context of Digital Transformation

Abstract ―​

This study examined how employees perceive digital transformation, focusing on AI integration, digital skill development, hybrid work adoption, and the future of work with AI. It also examined how demographic factors influenced these perceptions, including educational background, occupational role, and work tenure. A total of 153 Mandaluyong City employees were surveyed utilizing convenience sample methods, both face-to-face and online. A mixed-method approach incorporated quantitative analysis of rated items and qualitative insights from open-ended questions, using statistical tools such as percentage, mean, and the Kruskal-Wallis H-Test. Based on the findings, most employees had a tertiary education, worked in the business process industry, and had one to five years of experience. Significant differences in views on AI integration, digital skills development, and work changes were linked to educational background, work tenure, and occupational roles. These insights may guide policymakers and organizations in understanding employee perspectives on workplace digital transformation while discussing future research directions.